TERMS & CONDITIONS

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Last Updated: April 28, 2026

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1. Introduction

These Terms govern your use of services provided by DUROQ Process Equipment Private Limited. By using our website or placing orders, you agree to these Terms.

 

2. Eligibility

You must be at least 18 years old and capable of entering a legally binding agreement.

 

3. Products and Services

All products and specifications are subject to change without notice. Images are for reference only.

 

4. Orders

All orders are subject to acceptance. We may cancel or refuse any order at our discretion.

 

5. Pricing and Payment

Prices may change without notice. Taxes, duties, and shipping may apply. Full payment is required before processing unless agreed otherwise.

 

6. International Shipping

The buyer is responsible for customs duties and taxes. If duties are unpaid or delivery is refused, additional charges including return shipping and penalties may be recovered from the customer.

 

7. Delivery

Delivery timelines are estimates. We are not responsible for delays caused by logistics providers or customs. Risk transfers upon dispatch.

 

8. Returns and Refunds

Returns require approval. Custom products are non-refundable unless defective. Refunds are processed after inspection.

 

9. Communication Consent

By providing your contact details, you agree that DUROQ Process Equipment Private Limited may contact you via phone calls, SMS, WhatsApp, and email for purposes including order updates, shipment tracking, customer support, service notifications, and marketing communications where permitted by law.

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10. SMS and WhatsApp Communication Terms

By opting in to receive communications via SMS and WhatsApp:

You consent to receive transactional and service-related messages, including order confirmations, shipment updates, and support communications.

You acknowledge that message and data rates may apply depending on your telecom provider.

You understand that consent to receive communications is not a condition of purchase.

You may opt out at any time by replying “STOP” to SMS or WhatsApp messages or by contacting us directly.

We do not share mobile numbers or messaging consent with third parties or affiliates for marketing or promotional purposes. Messaging data may only be shared with service providers assisting in communication delivery or customer support.

 

11. Intellectual Property

All website content and product designs are owned by DUROQ Process Equipment Private Limited and cannot be used without permission.

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12. Liability

We are not liable for indirect or consequential damages. Liability is limited to the amount paid for the product.

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13. Disclaimer

Services are provided “as is” without guarantees of uninterrupted operation.

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14. User Conduct

You agree not to misuse the website or provide false information.

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15. Privacy

Use of the website is also governed by our Privacy Policy.

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16. Force Majeure

We are not responsible for delays due to events beyond our control.

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17. Governing Law

These Terms are governed by the laws of India. Jurisdiction: [Insert City].

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18. Updates

We may update these Terms at any time.

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19. Contact

DUROQ Process Equipment Private Limited
Email: sales@duroq.in

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20. Entire Agreement

These Terms represent the full agreement between you and the Company.