PRIVACY POLICY

Privacy Policy

Last Updated: April 28, 2026

​

1. Introduction

DUROQ Process Equipment Private Limited (“we”, “us”, “our”) is committed to protecting your personal data and ensuring transparency in how your information is handled. By using our website, you agree to this Privacy Policy.

​

2. Information We Collect

We may collect personal information such as your name, email address, phone number, billing and shipping address, and company details where applicable.

We also collect communication data including emails, calls, SMS, WhatsApp interactions, and support queries.

Technical data may include your IP address, browser type, device details, and website usage data through cookies.

Transaction data includes purchase details and payment confirmations processed via secure third-party providers.

 

3. How We Use Your Information

We use your data to provide services, process orders, communicate with you, improve our website, and comply with legal obligations.

​

4. Communication Consent

By providing your contact details, you consent to being contacted via phone calls, SMS, WhatsApp, and email. This may include order updates, support communication, and promotional messages where permitted.

You can withdraw consent anytime by unsubscribing from emails, replying STOP to SMS, or contacting us directly.

 

5. Legal Basis (GDPR)

For users in the European Economic Area, data is processed based on consent, contractual necessity, legal obligations, or legitimate interests.

 

6. Data Sharing

We do not sell your personal data. Information may be shared with payment processors, logistics providers, IT services, and legal authorities when required.

 

7. International Transfers

Your data may be processed outside your country with appropriate safeguards in place.

 

8. Data Retention

We retain data only as long as necessary for business, legal, and dispute resolution purposes.

 

9. Your Rights

You may request access, correction, deletion, restriction, or portability of your data by contacting us.

 

10. Cookies

Cookies are used to improve functionality, analyze usage, and personalize experience. You can manage cookies via your browser.

 

11. Data Security

We implement security measures to protect your data, though no system is completely secure.

 

12. Children’s Privacy

Our services are not intended for individuals under 18.

 

13. Third-Party Links

We are not responsible for third-party website privacy practices.

 

14. Updates

This policy may be updated periodically.

 

15. Contact

DUROQ Process Equipment Private Limited
Email: sales@duroq.in
 

16. Consent Declaration

By submitting your information, you confirm accuracy and consent to being contacted via phone, SMS, WhatsApp, and email.

​

18. Mobile Information and Marketing Compliance

No mobile information (including phone numbers) will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing is permitted only with subcontractors and service providers who assist in operational support services such as customer service, order processing, communication delivery, and logistics. Such parties are contractually obligated to use your information solely for these purposes and to maintain confidentiality.

We do not transfer or disclose your personal data for independent marketing use by third parties.